My sister and I have been looking for a Chevrolet Volt for awhile and we happened to run across an advertisement on Craigslist from Capitol Kia for a 2011 model that was under the blue book value. My sister made an inquiry on their website and she was contacted by Cesar Tellez via email and phone shortly after. We decided to take a trip down to the dealership the next day and Cesar made an appointment for us to test drive the vehicle. We were happy with the vehicle, Cesar made sure to let us know every step of the process to get us in & out as quickly as possible. We were paying cash so we didn't have to worry about applying for financing but Roger Jauregui, the finance manager, was very thorough with letting us know the options of having an extended warranty and service plan were. We declined but it was nice of him to go through it with us so we are aware of our options that we can add onto the vehicle within 90 days of purchasing. Overall a great car buying experience, Cesar went above & beyond to make sure everything was great from Capitol Kia's end, the vehicle was detailed, filled with a full tank of gas, he remembered to check with including the charging cord with the vehicle and spent time with my sister to go over the options of how to connect her phone to the vehicle. Highly recommended working with Cesar Tellez and Roger Roger Jauregui at Capitol Kia if you're looking for a vehicle at this dealership!
First time Kia owner! Really terrific in-person experience with Capitol Kia. We purchased the 2018 Kia Niro (Red-Touring) and never felt pressured and our sales associate Rafael managed our every need. He was new and openly started our conversation by acknowledging that he did not know everything, but would get an answer to every question we had - and he did! The sales manager (Amal) was very personable and really helped us with our trade-in. Roger and Esme in finance and Jonathan in service - organized, personable and superior too! We had a slight glitch come about in our purchase process so we got to know many folks at Kia in a short amount of time - including the GM. That being said, Capitol Kia's team of support kept everything on track. We loved the service and love the car! Minus one star for the one phone call I made trying to reach finance. A customer service, tone and manner refresher course for the internet service folks answering calls might be helpful. 🙂
Very happy with my new car. Victor is very friendly and informative. The financing manager was incredibly thorough. The GM is dedicated to customer service and care. Kia rocks??
Had a great experience bringing my car in for repairs. To begin with, my interactions with the service manager were stellar, a kind and courteous demeanor assured me that this was the right place to bring my car in for repairs. At the service center the receptionist was nice and found a service advisor to help me as soon as I got there. Jon, my service advisor, was professional and made me feel like my car would be well taken care of. Once done checking in my car I was even offered snacks and water free of charge. Within a few minutes the complimentary shuttle was able to drive me to where I needed to go. Suffice to say I had a great experience here at least on the service end, and I would definitely recommend this dealership to anyone.
Great car buying experience! Victor was especially helpful in answering all of my questions and getting me the best price.
Victor @ Capitol Kia was very helpful and made sure I got everything I wanted out of my car lease. I appreciate all is help and how knowledgeable he was about the process and the car itself.I highly recommend contacting Victor at Capitol Kia! Thanks for the great service!
Excellent team. Robert and Roger were great!!! Nice deal
I went to Capital Kia to look at a specific Kia Sportage I had seen online... It was still there and I had a GREAT experience at the dealership from the moment I walked in! Q. Johnson was my Sales guy and he was so nice! We went for a nice test drive and then within a very short time (compared to non-DGDG dealerships) I had the deal I wanted, signed the paperwork and drove my new car home!!! Thank you!! Sandy
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