Customer Testimonials
They were good. As good a discount as any of the Bay Area dealers. Did not add on extras. With any dealer, insist on the Kia finance specials. Often I’d get a quote from a local dealer and they would offer a discount but push their financing.
Definitely one of the worst places you can go to see a Kia. Stayed at the floor waiting for at least 15-20 minutes for someone to show me a car, tried to talk to the salesman but they just said they were busy or ignored that I was there. To come back to their desk and keep playing with their phones. Nobody even says “Hi, someone will talk to you soon.”
Took my car in for a bunch of recalls, they said it was going to be a full day of work. But they didn't offer me any car service or rental to get home. Then they tell me I have to bring it in again because they didn't have the parts for the recall I brought it in for. The guy was nice enough, and maybe it's their policy, but I expected better.
So I now have to pay 40 for a recall notice that's not even fixed.
Other dealerships I've gone to do provide this ... Read More Google - Nov 11, 2026
I had a great experience with Jose Lemus and I got a wonderful trade in offer for my Hyundai. I am very happy with my Kia EV3 and I am glad I came here because I had a horrible experience with Kia Stevens Creek.
Took my car in for a bunch of recalls, they said it was going to be a full day of work. But they didn't offer me any car service or rental to get home. Then they tell me I have to bring it in again because they didn't have the parts for the recall I brought it in for. The guy was nice enough, and maybe it's their policy, but I expected better.
So I now have to pay 40 for a recall notice that's not even fixed.
Other dealerships I've gone to do provide this ... Read More Google - Nov 10, 2026
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great service
I was recently looking for a new car at Capitol Kia. Carlos was my product specialist. I decided not to buy a Kia, but wanted to mention how great he was during the informative and test drive process. If you want to buy a Kia, ask for Carlos to get the best service.
2 years later, something's definitely changed here. Although maybe I should have had an inkling the first time. When I initially leased my car, we agreed upon terms including trade-in value. Set an appointment the next day to sign off on the paperwork. Even with an appointment, they had me waiting quite a while for the "finance guy". Then a manager came out and said they'd overvalued my trade and have to redo things. I got my keys and went home. 2-3 hours later, they called and said they could do the deal under the original terms ... Read More Yelp - Nov 4, 2026
Had an issue with the internal battery charge control where the car would no longer charge. I took it to Capital Kia since they have much better reputation than Stevens Creek Kia. The service and communication were excellent. It took a few days to get the part, but once they had it they got it installed immediately. And they kept me informed regularly as the work progressed. It was still under warranty so did not cost me anything.
Good sales person; terrible finance person.
They called me asking to leave a good review which I did but I change my mind . I tried calling today multiple times and nobody answered . I was provided email from the manager tony but there was no reply either . So i called again the afternoon andThey told me that I had to wait till monday . So I guess I have go another kia center for service . Also they dont provide loaner vehicles for an unknown reason. I went for a 24 k check up on the car and they said everything was fine . I noticed my door is making a ... Read More Google - Nov 1, 2026
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
⭐⭐⭐⭐⭐ 5 Stars – Amazing Experience!
I had such a great experience at Capital Kia, thanks to James! He truly went above and beyond to help me get exactly the car I wanted. What impressed me most was that he even came in on his day off to make sure everything went smoothly! That kind of dedication and customer service is hard to find these days.
James was patient, helpful, professional, and genuinely cared about making sure I was happy with my purchase. I never felt pressured, and he made the entire experience enjoyable.
I absolutely love my new Kia and couldn’t ... Read More Google - Oct 28, 2026
Purchasing my Kia Sportage Hybrid was a great experience from start to finish. The entire process was simple, quick, and stress-free, thanks to the outstanding customer service provided by everyone involved from the salesperson (Victor) to the sales manager (Ryan) and finance manager (Nicolas).
The team took the time to explain the vehicle’s features in detail and made sure all my questions and concerns were addressed. They were professional, knowledgeable, patient, and thorough throughout the entire process. I never felt rushed or pressured, and they made sure I was comfortable and confident with my purchase every step of the ... Read More Google - Oct 27, 2026
We had such a great experience at Capitol Kia this past weekend! We worked with Izzy, who understood exactly what we were looking for and made the entire car-buying process so easy and stress-free. Jovanni was also incredibly nice and such a pleasure to work with! Both were friendly, helpful, and made the whole experience even better. I would absolutely recommend Izzy and Jovanni to any friends or family looking to purchase a Kia. Thank you both for such a great experience!
They need alot of improvement with customer service representative
Service at Kia is always top notch. Anthony was my contact and he is always professional and a pleasure to work with.
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Great actual work; tire website sent wrong price to svc dept. but I luckily had a printed copy and avoided a potential disaster
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
Worst service never go this place. Be aware they cheat customer with wrong numbers and force you to give your personal details and come back with way different number. Manager there is bogus and ended up not buying anything other than frustrated with them running credit check. manager is lying about this and coming with all excuses after 1:30 hours justifying his bloated numbers. Whqt a waste of time? They don’t have any ethics.
Extremely helpful, fast & easy
Good service
The Service department at Capitol Kia is one of the best and I have used them for 2.5 years for my EV. What set them apart is the Service Advisors who are helpful and knowledgeable. Give them a try if you are looking for a place to service your vehicles.
The person who helped me was strange. I explained that my brakes were squeaky and he essentially said that is just how Kia Telluride breaks are and they can't do anything. I got a text my car was done and then when I got there it was 30-40 more minutes to complete the work.
Typically, the only thing worse than a car salesperson is a used car salesperson. This was the only dealership we visited, as they had the car we wanted, and were pleasantly surprised by the buying experience at Capitol Kia. Again, not having any other frame of reference, we would definitely recommend visiting Capitol Kia.
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
I made one simple request to salesperson Jose Lemus: please have the vehicle’s interior cleaned before I arrived. He promised he would.
After driving an hour to the dealership, I found the same dust stain on the back seat (compare with the video I received from Jose Lemus) and the interior had clearly not been cleaned. When I raised the issue, Jose avoided my concern (He didn't find out why it has not been cleaned) and instead told me that I left because my offer was too low. When I said I would report the matter to management, ... Read More Google - Oct 5, 2026
Quick and supportive
I had such a wonderful experience purchasing my new Telluride from Kia! From start to finish, everyone was professional, helpful, friendly, and made the entire process feel easy and enjoyable.
Mario was absolutely fantastic to work with. He was knowledgeable, patient, and genuinely made me feel taken care of throughout the whole experience. I couldn’t be happier with my new purchase, and I’m so grateful that Mario was part of making it such a positive experience.
The finance team was also wonderful—professional, helpful, and a pleasure to work with.
I would highly recommend Kia to anyone looking ... Read More Google - Oct 4, 2026
Courteous, but not offered a loaner, although it was going to be 4 days before car was even inspected, all I was offered is that my paperwork would provide a discount at a nearby car rental location. I really can’t afford that.
We had been to several Kia dealerships across the Bay Area for the past months and we ended up buying our new car at Capitol within an hour because we had such a great experience! Sebastian was so informative, friendly, patient and we just knew we had to buy from him! Him and his manager worked with us and we got a great deal. If you're looking to lease/buy a Kia I definitely recommend coming here!
We had been to several Kia dealerships across the Bay Area for the past months and we ended up buying our new car at Capitol within an hour because we had such a great experience! Sebastian was so informative, friendly, patient and we just knew we had to buy from him! Him and his manager worked with us and we got a great deal. If you’re looking to lease/buy a Kia I definitely recommend coming here!
Excessive delays. I've brought the car in twice for the same problem; they kept it for a day and a half the first time and didn't do anything, then another day and still nothing. You end up paying without getting a solution--it's a bad place; look elsewhere.
I had a great experience at this dealership! A huge thank you to Alexis for introducing me to Randy, who was fantastic throughout the entire process and ensured I was completely comfortable. I also want to give a special shout-out to Jovanni, the Sales Manager; his customer service is truly top-tier. I am very happy with my experience and would highly recommend this team.
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Sebastian was very helpful and attentive on my visit. Was able to leave with my new leased car. The process was easy and all information was explained to me in detail.
Had a happy experience purchasing my Kia Sportage! My sales representative Austen went above and beyond—he was so knowledgeable, pleasant and attentive that it truly felt like doing business with family. The sales manager was also fantastic to work with and made sure I was well taken care of from start to finish. Highly recommend this dealership.
Fantastic experience. They made buying a car simple and painless.
Repairs and maintenance are very well done. Vehicle inspection comes with a video walkthrough of your vehicle by a master technician showing each check item, what is good and what could be improved. Costs were reasonable for service provided. CSR was very service oriented and easy to work with.
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
(Translated by Google) A dealership with a great atmosphere and they speak Spanish. The staff is very friendly overall. Carlos Colocho helped us and we felt comfortable; he understood all our needs and helped us with everything. (Original) Un dealer con un gran ambiente y hablan español. El personal muy amable en general . Nos atendió carlos Colocho y nos sentimos en confianza ,entendió todos nuestros requerimientos y nos ayudó en todo.
I have bought my last 3 cars at this KIA dealership on Capitol Expressway in San Jose and I get all my maintenance services done exclusively at their Service department. Reliable and excellent customer service. Eliu Duarte is my go to guy in the service department.
Terrible experience - I had an appointment to see and likely buy a particular stock no. from Mario. As I had a written offer from Hayward Kia for the same model, Mario assured me Capitol could make the price competitive. I came in and lo and behold - they "got the wrong car ready". Full bait & switch games happening, making me wait for a long time. Finally manager comes with an offer that is 10k over what we had discussed up front. I left and drove to Hayward where they honored their offer, treated me respectfully and ... Read More Google - Sep 21, 2026
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
Very friendly and professional service people. Victor Redd was terrific!!!
Great customer service especially from Juan! KIA has come a long way.
I am a consistent customer. I have just purchased my 3rd kia. I appreciate what the did.
I am a consistent customer. I have just purchased my 3rd kia. I appreciate what the did.
This is easily the worst dealership I've been with. When we came to purchase a car a year or so ago, we had little to no acknowledgement and no salesperson offered us a test drive to at least talk to us about the car features. They just gave us the key and disappeared. When we came back they only spoke to us when they realized we wanted to actually buy. And when it comes to service of the car we were not even offered a replacement car seeing as they would be keeping the car for a few days ... Read More Google - Sep 8, 2026
Hello, I know this person and I know this person because I'm friends with this person his name is SAID or SAID something or tamim Sayed his license plate is Tamim07 I believe so that person basically he cuts every day. He's a bad person I known him he hit me. He does everything. I know his wife and the wife said that he did attentive murder three times abuse and a lot more. I know the child and the child experienced so much trauma the parents got in a car accident and you let go the person ... Read More Yelp - Sep 5, 2026
This place was crazy busy, and it’s because they are fantastic! Jose was helpful and responsive, and everyone asked if we were getting what we needed.
Car sat there for 7 fays waiting for parts , finally rented us a car for 3 we had to pay for the fourth day .still experiencing some issues but haven't taken it back yet cause it took long to fix the first time.
From start to finish the team gets you in and out. They do a good job of keeping you informed. Because I hand wash our car, I appreciate them asking if we want a carwash before just a ssuming. The flexibility to schedule maintenance with factory recall updates is a real time saver.
Team is always on top of things. Clear communication without surprises. Service recommendations never feel pressured. Thanks Team!
If i could i will give this location 0 start. we schedule for test driving and arrived on time. we checked in and have to wait for 30 mins and then they told us the person we scheduled to test drive wasn't here. No update. just told us it is up to us if we wanna wait around or not. and no time update how long we have to wait. we were excited to get a Kia car but not anymore. Services is bad here. Don't wast your time coming here
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
I had the worst service experience at Capitol Kia Service Center, especially considering this was my very first service visit.
My service advisor, Hannah, was rude, dismissive, and not helpful throughout the process. I was given an estimated completion time, but my car wasn't ready until over 2.5 hours later. What made it even more frustrating was watching customers who arrived nearly two hours after me get their vehicles back before mine.
To make matters worse, my car wasn't even washed after the service. When I politely asked why there had been such a long delay and why the ... Read More Google - Aug 16, 2026
Requested pictures for a vehicle. Mo reached out. Told me to come in person. I let him know I live 2 hours away and just wanted some pictures texted to me. Even 1. Dude completely ignored me. Ghosted. Will send him a Pic of my new van. Good to see true colors come out before I spend my business there.
I leased and later bought a Kia EV6 from the dealership. It was a pleasant, no-pressure transaction.
Threre team is good sales person Mario & Finance manager both are good . Mario provide me the vehicle of same color as per my son choice on same day. Overall my experience is good
No one was interested in attending us though I already informed about the time I would come . Total waste of time ....
Happy with the service. Need more amenities while waiting with snacks, drinks and newspapers and televisions.
One of the best dealership I ever meet. Good envirement ,good managment and sales persons.
Friendly service, addressed issues with my car and got me a rental as quick as possible
I purchased a pre-owned 2022 Tesla Model Y from Capitol Kia. After taking delivery, I noticed the front bumper's paint clearly doesn't match the shade of the rest of the vehicle's factory paint, and the clear coat is delaminating/peeling — indicating the bumper had been refinished before I bought the car, not damage that occurred afterward. This is the kind of thing a pre-sale inspection should have caught.
I reached out to the General Manager, Gabriel Zapien, to try to resolve this. He denied any dealership responsibility, citing that the car was sold "as-is." He offered ... Read More Google - Jul 22, 2026
Great purchasing experience. It was worth the additional wait to get the exact Kia Seltos and Color we wanted. Aaron was great during the whole process. Thank you! We love the car. - Steve Maxoutopoulis
Mario and Víctor were super helpful! They both took the time to explain every feature of the Kia and went into dept about their experiences. The dealership itself was a little crowded and I feel like it made it very hard to actually see vehicles.
Everyone was very helpful and willing to help! Sebastian was very kind and helpful. I was very satisfied with everyone’s customer service.
Every time my wife takes her car in for prepaid service they lose the valve stem caps on her tires. I replaced them with metal caps and at her last service she told the service rep to make sure they didn't lose The caps. She picked up her car and told me all the caps were there. when I checked, the left rear was not one of the original set of metal caps, but a standard rubber one They put on because they lost one. This isn't the only thing they have screwed up, like forgetting to reset ... Read More Yelp - Jul 10, 2026
Recently purchased a used vehicle. Our third purchase from this dealer. Overall a good experience. Staff is pleasant to work with. Bryan was our salesperson and he did a good job managing our purchase.
made an appointment for safety recalls week in advance. When I get to the dealership for my appointment I asked if they have all the parts that they needed, of course they did not have it. I have the same experience 2 times already, I waited 4 hours for them to tell me we do not have the parts we need to reschedule your appointment. @Capitol Kia how's that acceptable you need to make your customer wait 4-5 hours to tell them no parts come back?? Luckily this time I asked before even I dropped off my car and I wasn'... Read More Yelp - Jul 9, 2026
I made an appointment for safety recalls week in advance. When I get to the dealership for my appointment I asked if they have all the parts that they needed, of course they did not have it. I have the same experience 2 times already, I waited 4 hours for them to tell me we do not have the parts we need to reschedule your appointment. @Capitol Kia how’s that acceptable you need to make your customer wait 4-5 hours to tell them no parts come back?? Luckily this time I asked before even I dropped off my car and I ... Read More Google - Jul 9, 2026
Cameron provided fantastic service, responded promptly and explained everything in the leasing process very clearly.
Sebastian was a fantastic sales representative, the service department was beyond disappointing and the reason I wouldn’t recommend the dealership. I drove off the lot in my new car only to return the following day because the air conditioner wasn’t working. The service department kept my car for 3 1/2 days when the only thing it needed was freon. Why did this new car not have freon and why would it take the service department so long to fix the problem. I’m not a mechanic and even I knew it needed freon. And then to top it off, I ... Read More DealerRater - Jul 5, 2026
Very friendly and convenient service. We were very well treated. No time was wasted we were in and out inn no time. Best dealership experience
I got an appointment and brought my car in the service was done in a timely manner I did not have any problems with the service.
I had a very disappointing experience at Capital Kia. I drove 1.5 hours because I had been quoted a price of $20,000 by Randy Espinoza. When I arrived, the sales manager told me they could no longer honor that price because it was from the previous month and they had only offered it to meet their sales goals. That was extremely frustrating, especially after making the drive based on the price I was given. What made the experience even more disappointing was that after I left, they called me and said they would honor the $20,000 price after all. If they were willing ... Read More Yelp - Jul 4, 2026
I had a very disappointing experience at Capital Kia. I drove 1.5 hours because I had been quoted a price of $20,000 by Randy Espinoza. When I arrived, the sales manager told me they could no longer honor that price because it was from the previous month and they had only offered it to meet their sales goals. That was extremely frustrating, especially after making the drive based on the price I was given.
What made the experience even more disappointing was that after I left, they called me and said they would honor the $20,000 price after all. If they were willing ... Read More Google - Jul 4, 2026
Great experience to purchase new car at this dealership. Friendly and very helpful staff. Good communication via text prior to coming in. Smooth process to test drive cars, review pricing, and to complete financing. They were very busy but everyone we interacted with did an amazing job to help us. Made us and our baby feel very welcomed.
The atmosphere was comfortable and low key. Our sales person James Cobb was knowledgeable and pleasant to deal with. He answered our many questions and helped us think through our car choices. Never felt pressured. Numbers given seemed honest.
Honest no-deception no-hassle family operation that's conveyed down to every sales employee.
Just purchased a Kia Telluride Hybrid. The experience was fantastic. No pressure and great and timely service. All options for trim levels and finance options were presented clearly and quickly. Thank you Aaron!
I purchased a 2015 mini Cooper countryman and there was a part in the center council that was missing and I was promised that my sales person Mario would order it for me. We communicated for about two months and then the last time I heard from him was on Mother’s Day him wishing me a happy Mother’s Day since then I have text him probably four times. He has not answered any of my text. The part was a stipulation on me buying the car thank goodness I have the text with him telling me that he is ... Read More Google - Jun 29, 2026