I just bought certified pre-owned car in February and I've had two experiences with the service department. The first was pretty aggravating (for example, scheduling appointments when your service department is about to go on lunch break and making the customer wait 45 minutes longer seems like a poor policy), but this second visit was fantastic. I came in for an oil change and AC refresh, ended up getting my 2nd key replaced and my missing front license plate tracked down and was out of there with a clean car in no time! Angela was so helpful - calling up the DMV for me, putting the paperwork together, and getting my license plate situation squared away while I sat there eating popcorn and watching the World Cup in the waiting area. Everyone was very friendly and helpful - the only reason it's 4 stars and not 5 was because of my first visit. This visit renewed my faith and I'm glad I went in!
I was super happy with my rep Robert, who worked to find me the right deal at my pricing, on my terms and in a vehicle that met my needs. I would give 5 stars but the car buying experience takes sooooo long. My experience was comparatively expedited but it still took several hours. I bought a car I hadn't even considered prior to working with Robert. Robert is extremely knowledgeable about cars and the modern technology in each vehicle as well as comparable vehicles. I've recently had experiences at other dealerships where they didn't know their own cars let alone their competitors.
Randall Clark was extremely helpful and genuine. He answered all of my questions about the Stinger GT2 and ensured I had a comfortable test drive. Thanks, Randall!
Capitol Kia was a great buying experience. Victor Redd and the rest of the team I dealt with were all very nice, very straight forward. Victor was very detailed for us in his explanations of what costs were involved. I appreciate the patience everyone had with us. They gave me the price I wanted. Very appreciative. I highly recommend this place.
5 stars for Adrian. He was one of the sales representative who brought us to Capitol Kia and did a awesome job. He was patient and was interested in helping us with the rite deal. At 11:30 Pm he was still energetic and finally we got a Kia Optima at the best price across the Bay Area from Capitol Kia. Thumbs up to the team.
The salesman Eugene was not pushy very patient and a nice person which made my car buying experience fun, great place to buy a car.
Bought my car with Pedro and I thank him every time I come in, great sales guy and helpful! Overall a great experience with Capitol KIA
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