I have never had such an exceptional experience with a service department. From the start to finish our service advisor, Micah, ensured we felt good about the service being performed and the price we were paying for it. We ran into a snag with our prepaid service plan, and Micah went out of his way to find a solution that was in our best interest- even though it meant they didn't collect as much money. The experience was absolutely 100% different from getting your car serviced at the other Kia dealership in San Jose. We will never again take our business to Kia of Stevens creek. We're part of the capitol Kia family forever as a result of Micah's exceptional service.
Everyone at Kai was very friendly and helpful. I did a test drive and then went through the financing process and everything was very smooth and easy. Thank you for the great car buying experience.
I would highly recommend Capitol Kia for your next car buying experience.Matthew and Adrian were very helpful and answered our questions right away which helped in faster decision making.
We recently bought a Kia Niro here (our first Kia). We were impressed from start to finish! Adrian N. helped us through the process and was awesome: very friendly, helpful, considerate, smart, and - most importantly - not at all pushy. He also helped us get a great deal. We were further impressed (with Kia) when we went to Honda to test drive a Civic; it was clear that Honda has started to aggressively cripple the look and performance of their lower end packages in order push folks into buying the fancier packages. Not at Kia; their base packages look great and drive great - no sabotage. The higher end packages just add technology, which you can easily add if you want it. We had a great experience here and would recommend Kia in a heartbeat.
Since this was my first car buying experience, I had no idea what to expect and my preconceived notions left me a little nervous for the whole process. Robert was an excellent salesman - he provided me with great advice and guided me in the right direction of what kind of vehicle would best suit my needs. He was very sympathetic and patient throughout the whole process and helped me achieve the goal that I was trying to obtain. Both O'Neal and Roger (Finance managers) were very kind and guided me through the remainder of the buying process - signing all of the paperwork, etc. I am very pleased with my experience and I look forward to hopefully doing business with Capitol Kia in the future!
Cezar - sale person - was very polite, attentive, responsive to requests and answered questions on point did not bit around the bush. He was also quick on filling out lots and lots of paper work and connect us with following departments. I also brought my new car for some technical issue verification (agreed upon purchase) two days later and other personnell was very prifessional and attentive. Loved the experience.
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